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Customer Service Center Hours:

Monday – Thursday: 8:00 am – 4:00 pm
Friday: 8:00 am – 6:00 pm

Customer Service Center Phone Number:

Toll Free 800-354-0182
Middlesboro 606-248-1095
Harlan 606-573-7050 or 606-573-1440
New Tazewell 423-626-2030
Jacksboro 423-566-4663
Harrogate 423-869-1095

24 Hour Telebanking Number:

800-728-Info (4636)

Holiday Schedule

Customer Service

Hearthside Bank is here to help you with any questions you may have about any of your accounts and our services. Our full-time Customer Service Center has over 30 years combined banking experience. The Customer Service Center team consists of Hearthside Bank employees. They are folks you know and trust, that work and live in your community. Our Service Center employees ensure your call is answered by a friendly, knowledgeable representative and not a machine. Hearthside Bank's Customer Service Center has extended hours to help keep us Always Within Reach©.

While our Customer Service Center can help you with any of your banking needs, we also offer many services online. You can change your addressorder checks, or login to our Online Banking to check your account balances anytime.


Changing your Address

Need to change your address but don't have time to come to the bank? No problem, submit your address change online using our secure Change of Address Form. After we have received your request we will notify you by mail or a phone call to confirm your new address. The reasons we do this are:

  • We want to ensure the change came from you and it is not fraudulent.
  • We want you to know we received your request.

If you do not receive your conformation within five days please resubmit your address change.


 Loss of a Loved One

We realize that the loss of a loved one can be a difficult and overwhelming time for you and your family.  We hope our Account Settlement Guide for Survivors will simplify the account settlement process and help you know what to expect as your loved one's accounts are closed or ownership transferred. In this guide, we will provide some frequently asked questions and the information that you need to handle the account settlement process.

Survivors have several options for contacting Hearthside Bank:

> By Phone:  800-354-0182 or 606-248-1095

> By mail: Hearthside Bank

 Attention: Customer Service Center

 1602 Cumberland Avenue

 Middlesboro KY 40965

> In person: Visit your nearest branch location.


Unclaimed Property

Bankers know how to handle customer funds that need to be escheated to the state, but do you know how to claims funds that are due you from an escheatable account? 

All states require financial institutions, including brokerage firms and insurance companies, to report when personal property has been abandoned or unclaimed after a period of time specified by state law.  This could be anything from overpaid utilities, early termination of contracts, or a forgotten bank account.  By law, these funds are escheated, or turned over, to the Department of State Treasurer for safekeeping.  To determine whether any funds have been escheated to the state that belong to you, visit  

Member FDIC Equal Housing Lender